Get To Know Your Customers Day

According to research firm TARP, for every customer who complains, 26 will not say a word. In other words, 10 customers complaining can be translated into 260 who have quietly chosen not to do business with you any longer. Can your business afford this to happen? Just because you’re not getting complaints, doesn’t necessarily mean you’re doing everything right.

Also…Whisper I Love You Day.

Howard Hughes was in the news on January 19, 1937, when he set a transcontinental speed record in his monoplane flying from Los Angeles to Newark, New Jersey, in seven hours, twenty-eight minutes and twenty-five seconds.

1988: A statue of a singer was unveiled in her hometown, Port Arthur, Texas, on what would have been her 45th birthday. It was Janis Joplin.

The 101 number one song of the day was supposed to be the “B” side of a single. The “A” side was “Queen of the Jungle.” The public made a different choice.

Both songs were sung by a guy who decided on a singing career while in the Navy. Growing up in Meridian, Miss. He sang in his church choir, and formed a quartet to sing spirituals and Country and Western, as well. After the service, he worked as a dishwasher, mail carrier and janitor while picking up music gigs here and there. His first big break came in 1966 when he met Marc Gordon, manager of the Fifth Dimension. But success was still several years away. In the early 70s, Gordon formed his own label, Carousel Records and on January 19, 1974 the label had its one and only number one hit – today’s 101 number one song of the day: for Al Wilson and “Show and Tell”